Published on LeadershipInsights.in
In a world where return-to-office mandates are dominating headlines, Synchrony is charting its own course, with remarkable results.
Recently, Krish Shankar visited Synchrony’s center in Hyderabad and came back with powerful takeaways on how a fully remote company can still build a deeply connected and caring culture.
Here are five standout practices from Synchrony that every modern leader should take note of:
1. Remote-first by design, not by default
At a time when many are pushing for office presence, Synchrony has embraced a fully remote model—and it’s working. They’re not just surviving; they’re thriving.
2. Recognition that speaks volumes
The company has ranked #2 in the Great Place to Work survey for two consecutive years in India. That’s no small feat, especially for a remote organization.
3. Connection over compulsion
They’ve created five engagement hubs across India. Through quarterly connection days, monthly virtual meets, and events like Family Day, employees stay emotionally and socially connected.
4. Culture of care and wellbeing
From breakout rooms with different themes to a 24/7 gym—even in a remote setup—their commitment to employee wellbeing is exceptional. A dedicated wellbeing team ensures that care is proactive, not reactive.
5. Leadership that listens and learns
This isn’t just HR-led. Leadership is fully invested in keeping engagement levels high across geographies, with top GPTW rankings in the Philippines and the US, too.
Krish’s visit turned into a learning experience—one that shows us what’s possible when people come first, no matter where they are.
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